Refund & Cancellation Policy

2) Before work begins

If a cancellation request is received before work begins on the agreed scope, we may be able to cancel with minimal charges, subject to any administrative costs already incurred (for example, intake and scheduling). The exact handling depends on what has been confirmed in writing.

3) After work begins

If work has started, cancellations are handled based on the portion of services already performed. Common factors include:

• Time spent and work product already prepared (drafts, redlines, notes, clause library updates).
• Materials delivered and accepted as part of the scope.
• External deadlines or dependencies you requested.

4) Non-refundable items

Certain items are generally not refundable once delivered or substantially performed, such as:

• Completed document drafts, structured review notes, and packaged deliverables.
• Customized templates or clause libraries prepared specifically for your organization.
• Work performed on an expedited basis at your request.
• Administrative work necessary to start the engagement (intake, scoping, scheduling) when already completed.

5) Ongoing support arrangements

For ongoing monthly arrangements, cancellation terms are specified in the engagement documents. Generally, a notice period may apply and the current period’s charges may remain payable for work already performed or scheduled.

6) How to request cancellation or refund review

To request a review, contact us with:

• Your name and the email used for the engagement.
• The scope reference (if available) and date of the request.
• A brief explanation of the reason for cancellation/refund request.

Send to: contact@virolab.club

7) Review timeframe

We aim to review requests within a reasonable timeframe, depending on scope complexity and record availability. If additional information is needed, we may ask follow-up questions to confirm the engagement status.

8) Disputes

If you have concerns about charges or deliverables, please contact us first so we can review the engagement record and address issues in a structured way. This policy does not limit any rights you may have under applicable law.

9) Contact details